What's Next
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Internal AI Helpdesk

Your company’s knowledge, one question away.

Employees ask in Slack or Teams and get an instant, sourced answer from your internal docs, SOPs and policies, so managers stop being interrupted.

kb-agent · live
cites sources
employee“What’s the refund SOP for wholesale?”
agentretrieves · 4 SOP passages
agentanswers · cites source doc
✓ answered in Slack · 0.9s
StatusLiveSourcesdocs · SOPsChannelsSlack · Teams
The problem

The answer exists. Nobody can find it.

Managers are the search engine

The same questions interrupt your best people all day long.

Docs are scattered

Knowledge lives across Drive, Notion, wikis and inboxes, so nobody looks.

Onboarding is slow

New staff take weeks to learn where things are and how things work.

What it does

One place to just ask.

01

Answers from your docs

Pulls from Drive, Notion, wikis and SOPs to answer in plain language.

02

Cites its sources

Every answer links the document it came from, so people can trust it.

03

Lives in chat

Works in Slack or Teams, where your team already asks questions.

How we work

Live in weeks, not quarters.

  1. 01

    DiscoveryWeek 1

    We map your workflow on your real data and pick the highest-ROI use case to ship first.

  2. 02

    DesignWeek 1–2

    We design the agent around your tools and guardrails, and prove it on a working prototype.

  3. 03

    BuildWeek 2–4

    We build it as real engineering: integrated, tested, with logging and human escalation.

  4. 04

    Launch & ownOngoing

    We deploy into your stack, hand over the code and docs, and tune it live with your team.

The impact

The interruptions that drained managers, handled.

“Where do I find…?”
Pinged a manager
Answered instantly with a source
SOP & policy lookups
Hunting across tools
One question in chat
New-hire ramp
Weeks of asking around
Self-serve from day one
The results

Knowledge that answers itself.

typical-results
Typical
What good looks like
60%

fewer interruptions

100%

sourced

24/7

available

5s

to an answer

Questions

Frequently asked questions

Which sources can it use?

Google Drive, Notion, Confluence, SharePoint, internal wikis and most other places your knowledge lives, connected together so people ask once instead of hunting across tools. It reads the documents in place, so you do not have to migrate or restructure anything first. If you have a source that is not on the standard list, we look at connecting it during setup.

How do we know answers are right?

Every answer cites the exact source document it came from, so an employee can click through and verify in one step. Just as importantly, when the answer is not in your documents it says it does not know and points to where to ask, rather than inventing something. That combination of citations and honest gaps is what makes people trust it day to day.

Is access controlled?

Yes. Answers respect each employee permissions, so the agent only surfaces content a given person is already allowed to see. Confidential HR, finance or leadership documents stay invisible to staff who lack access, exactly as in the underlying tools. Nothing about the assistant widens who can see what.

Does it stay up to date?

It re-indexes as your documents change, so it always answers from the current version rather than a stale snapshot. When an SOP is edited, the next question reflects the update without anyone retraining it. This is what stops the common problem of an internal wiki slowly drifting out of date and being ignored.

What does it do when documentation is missing or contradictory?

If the knowledge simply is not written down, it tells the employee that and suggests who to ask, which often reveals gaps worth documenting. When two sources disagree, it surfaces both with their sources rather than silently picking one, so a human can resolve the conflict. We can also flag these gaps to you so your documentation improves over time.

How long to set up and what does it cost?

Connecting your sources and getting a useful first version usually takes 2–3 weeks, starting with the areas that generate the most interruptions. Pricing is a one-time build plus a monthly fee for hosting and re-indexing, sized to the number of sources and users. For most teams the manager and lead time it frees up pays for it quickly.

Axel Dekker, founder of What's Next

Stop being the company search engine.

See an internal AI helpdesk on your own docs, in a free 30-minute call.