AI Glossary
AI Agent
An AI agent is a software system that uses a language model to understand a task, take actions across your tools, and complete work autonomously, escalating to a human only when needed.
A good agent is grounded in your data, integrated with your systems, and bounded by guardrails so it acts safely. It reads context (an order, a ticket, a document), decides what to do, performs the action, and logs the result. Built well, it handles the repetitive 70–80% of a workflow end to end.
Where we put this to work
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