# What's Next > What's Next is a Dutch AI agency that builds custom AI agents, automations and AI software for companies of any size. We ship production-ready in weeks (engineering, not pitch decks) and hand over code you own. Part of Eager, based in the Netherlands; clients across Europe and the United States. We help companies become AI-native and grow because of it. We start with a free 30-minute advice call; the AI audit and builds are paid, scoped engagements. English lives at the root, Dutch under /nl/. Contact: hello@whatsnext-ai.com. ## What we do We design and deliver production AI systems for mid-market and enterprise teams. Where typical agencies stop at strategy decks, we ship working code into your existing stack: CRMs, ERPs, helpdesks, document stores. The first iteration is live in 2–4 weeks. Your team owns the source code, documentation and runbooks; we hand over and stay around only if you want us to. ## Services ### AI Agents — https://whatsnext-ai.com/ai-agents Autonomous agents that do real work in production. An AI agent acts proactively inside your existing systems (CRM, ERP, email, Slack) — unlike a passive chatbot, it reads context, takes decisions, and updates records on its own. Common patterns we build: tender-response agents, lead-qualification agents, inbox triage, customer-support copilots, internal-knowledge agents. Timeline: live in 2–4 weeks. Stack: model-agnostic (Anthropic, OpenAI, open-source), built with LangGraph / LlamaIndex / n8n + custom Python where it fits. Hosted on your cloud (GDPR/ISO 27001-aligned), your data never trains foundation models. Full code and runbooks handed over. ### AI Automations — https://whatsnext-ai.com/ai-automations Replace repetitive manual workflows with AI-driven automation without re-platforming. We integrate with what you already use. Typical projects: invoice extraction, document classification, multi-step intake forms, ticket routing, content pipelines. Timeline: 2–4 weeks. Fixed-price, scoped engagement. Code is yours. ### Custom AI Development — https://whatsnext-ai.com/custom-ai-development Bespoke AI software, RAG systems, knowledge bases and custom ML models for teams that have outgrown off-the-shelf. We build the production version — evals, monitoring, retries, security — not a demo. Timeline: first working version in 2–4 weeks, full production handover in 8–16 weeks. The process: scope (1–2 weeks, fixed-price proposal), design (2–4 weeks, prototype proven), build (4–10 weeks, production code with evals + monitoring), handover (1 week, code + docs + runbooks + training). You own everything at the end. ### AI Consultancy — https://whatsnext-ai.com/ai-consultancy A prioritised, costed AI roadmap from builders, not slides. We map your processes, identify the highest-ROI use cases, scope and budget each one, and hand you a plan you can execute with us or anyone else. Timeline: 3–4 weeks. Output: prioritised roadmap, per-project cost estimates, risk and compliance notes. ### AI for Private Equity — https://whatsnext-ai.com/ai-for-private-equity AI agents and automation for EBITDA uplift across portfolio companies within the hold period. We work with the PE firm and selected portcos to identify cross-portfolio AI patterns, build once, and deploy across multiple companies for compounding value. Common patterns: shared procurement automation, finance-ops agents, sales-ops copilots, customer-service automation. Outcome-based engagements; reporting at the firm level. ### AI-Ready Data — https://whatsnext-ai.com/ai-ready-data The data layer that makes AI work: clean, retrievable, governed. RAG-ready embeddings, knowledge bases, document pipelines and observability so your AI doesn't hallucinate or surface stale answers. Timeline: 2–4 weeks for a focused use case. ## Solutions (pre-built agents, live in 2–4 weeks) - AI Receptionist — https://whatsnext-ai.com/solutions/ai-receptionist — Answers every inbound call 24/7 in under 2 seconds, books appointments, qualifies and routes. - AI Outbound Sales — https://whatsnext-ai.com/solutions/outbound-sales — Researches each prospect and sends personalised cold-email sequences via Apollo + n8n. - Customer Service Automation — https://whatsnext-ai.com/solutions/customer-service-automation — Reads support email and chat and auto-resolves about 80% of tickets inside your helpdesk. - Lead Qualification, Document Processing, HR Onboarding, Review Management, Internal Knowledge Base, Content Pipeline, Appointment Booking — see https://whatsnext-ai.com/solutions ## Proof — case studies ### CIRFOOD — https://whatsnext-ai.com/cases/how-cirfood-scaled-from-4-to-45-tenders-a-year-without-adding-headcount Italian catering company scaled tender response from 4 to 45 per year without adding headcount. Custom AI agent reads RFP documents, drafts structured responses against company knowledge base, and routes to a human reviewer. Per-tender cost down approximately 400×; turnaround approximately 2 minutes versus approximately 10 days. ### Traffic Today — https://whatsnext-ai.com/cases/traffic-today Digital agency monitors 100+ client accounts at approximately 200× lower cost using AI agents that read campaign data, surface anomalies, and draft account-manager updates. Frees approximately 10 hours/week per account manager. ### Strix — https://whatsnext-ai.com/cases/how-strix-surfaced-435-qualified-leads Strix surfaced 435 qualified leads via AI-driven outbound. Custom prospect-research agent + personalised sequence generation, run continuously on Apollo + n8n. ### iClicks — https://whatsnext-ai.com/cases/how-iclicks-built-a-scalable-ai-sales-engine Scalable AI sales engine: lead enrichment, scoring, prioritisation, and outbound delivery layered into the existing CRM. Multi-channel orchestration with human-in-the-loop on high-value accounts. ### CustomerGauge — https://whatsnext-ai.com/cases/customergauge NPS analytics platform integrated AI summarisation of open-ended customer feedback at scale, surfacing themes and actions to customer-success teams in their existing dashboard. ### Backstage IT, Just Carpets, Research Engine, more — https://whatsnext-ai.com/cases Full case-study index. ## How we work A scoped audit, value proven on real data, hardened for production, then handed over so your team owns the code. We work fixed-price against a written brief. No open-ended hourly engagements. First solution typically live in ~2 weeks; larger custom builds run 8–16 weeks. We work in short cycles with frequent demos; change requests get a written cost and timeline before we touch the code. ### AI Audit — https://whatsnext-ai.com/get-your-audit A paid, structured audit: prioritised use-case map, costed roadmap per step, and a first project ready to build. Output is yours regardless of whether you continue with us. ## Get started - Contact — https://whatsnext-ai.com/contact — Book a free 30-minute advice call with a specialist (not a salesperson) - AI Audit — https://whatsnext-ai.com/get-your-audit — Paid, structured audit with deliverable roadmap ## Insights — blog Practical articles on building and adopting AI agents, automations and strategy. Recent themes: multi-agent orchestration, buy-vs-build economics, RAG reliability, AI security for SMEs, AI-driven sales engineering. Index: https://whatsnext-ai.com/blog ## Company - About Us — https://whatsnext-ai.com/about-us — Who we are, our vision, and our place within Eager. Founded 2023. - Careers — https://whatsnext-ai.com/careers — Open roles and what it is like to build AI at What's Next. Current focus: AI Engineer / LLM Engineer, Applied AI / Data-AI Engineer. ## Location & languages Based in Deventer, Netherlands (Hanzeweg 1C, 7418 AW). Part of Eager (https://eager.nl). Serves clients across Europe and the United States. English at the root; Dutch under /nl/ with localised slugs (e.g. /custom-ai-development → /nl/maatwerk-ai-development). ## Compliance & data handling GDPR-compliant; a Data Processing Agreement is available at https://whatsnext-ai.com/legal/data-processing-agreement. Client data is never used to train foundation models. ISO 27001-aligned practices for systems we build, host on your own infrastructure when required. Privacy policy: https://whatsnext-ai.com/legal/privacy-policy. Terms of service: https://whatsnext-ai.com/legal/terms-of-service. ## Glossary A growing AI glossary at https://whatsnext-ai.com/glossary (Dutch: https://whatsnext-ai.com/nl/ai-woordenboek). Definitions of AI agents, RAG, fine-tuning, evals, hallucination, model routing, and other terms relevant to non-specialists evaluating AI projects.