Terms & Conditions

What’s Next B.V. (Hanzeweg 1C, 7418 AW Deventer, the Netherlands; Chamber of Commerce #97668222) provides these Terms & Conditions, which govern all agreements with its customers. By engaging our services you accept these terms in full.

Article 1: Definitions

• Customer: the natural person or legal entity that enters into an Agreement with What’s Next B.V.
• Services: the AI implementations, automations, support and related work provided by What’s Next B.V.
• Agreement: the engagement between the Customer and What’s Next B.V. to which these terms apply.
• Model Drift: the deterioration over time in the performance of an AI system as data, inputs or conditions change.

Article 2: Formation of the Agreement

An Agreement is formed only once What’s Next B.V. has confirmed it in writing. These terms take precedence over any terms or conditions supplied by the Customer, which are expressly rejected unless accepted by us in writing.

Article 3: Services

Unless a specific result has been contractually guaranteed, all deliverables are provided on a best-efforts basis. Any statements about expected outcomes, performance or timelines are indicative only and are not binding.

Article 4: Payment

Invoices are payable within 14 days of the invoice date. All prices exclude VAT. Additional infrastructure and cloud costs are borne by the Customer, provided they have been approved by the Customer in writing in advance.

Article 5: Intellectual Property

Unless otherwise agreed, ownership of the systems developed by What’s Next B.V. is reserved to What’s Next B.V. Ownership transfers to the Customer only after full payment of all amounts due.

Article 6: Customer Responsibilities

The Customer is responsible for:

• Providing required data and access in a timely manner;
• Lawful compliance with the GDPR and other applicable regulations;
• Ensuring the ethical and lawful use of any AI systems provided.

Article 7: Confidentiality

Both parties shall keep confidential any non-public information shared in connection with the Agreement and use it only for the purposes of the engagement.

Article 8: Liability

The liability of What’s Next B.V. for direct damages is capped at the amount of fees paid by the Customer in the three months preceding the event giving rise to the claim. We are not liable for indirect damages, including loss of profit, loss of data or consequential loss.

AI outputs may be inaccurate, incomplete or biased. The Customer is responsible for verifying outputs before relying on them.

Article 9: Acceptable Use

The Customer may not use any AI systems provided for discriminatory, illegal, fraudulent or otherwise harmful applications.

Article 10: Termination

Either party may terminate the Agreement on two months’ written notice. What’s Next B.V. may terminate with immediate effect in the event of non-payment or misuse of the Services.

Article 11: Changes to these Terms

What’s Next B.V. may amend these terms from time to time. Material changes will be communicated to the Customer, and continued use of the Services constitutes acceptance.

Article 12: Governing Law

These terms are governed exclusively by Dutch law. Any disputes shall be submitted to the competent court in Amsterdam.

Contact

For questions about these terms, email us at hello@whatsnext-ai.com. What’s Next AI is part of Eager and based in the Netherlands.